Policy Claim Conditions:
- The Visa Rejection Refund policy is brought to you by Yellowbox Travels (YBT) and applies only to visa applications made through YBT.
- Claims are applicable solely to individuals who face a visa rejection and shall be limited to refund of service fee charged for visa application and the visa fee only. Under no circumstances shall this cover any costs incurred towards, flights, hotels, forex, holidays or any other charges associated with user’s travel.
- The policy shall cover all cases of visa rejection prior to travel date but shall not cover cases of delay in visa acceptance or rejection. In case of trip cancellation by the applicant due to visa delay, normal cancellation charges shall apply.
- Users must share the necessary claim documents within 72 hours after visa rejection, including the official visa rejection letter or any relevant document per the specific country’s requirements. The documents must be dated on or before the planned departure date. Please reach out to helpdesk visa@yellowboxtravels.com for any queries, complaints or other issues.
- Visa rejection letters dated after the planned departure date shall not be accepted and will not be considered under the policy.
- Claims submitted on or after the travel start date will not be processed.
- For applications with multiple individuals, claims will be honored only for those whose visas are rejected.
- Claims undergo approval consideration based on criteria outlined in this page and policy.
- Refund processing usually takes 7 days from valid document submission, however it might take longer.
- The policy is applicable for e-Visa rejections only.
Policy Exclusions:
- Visa delay is not considered a valid reason for a claim under this policy.
- Transit visa rejection is not covered under the policy.
- The policy does not apply if the trip is canceled due to airline flight cancellations or for any force majeure circumstances.
- Refunds for service fees, add-ons, and discount coupons are not covered under this policy.
- The policy covers only visa rejection and excludes claims arising from:
- Unilateral trip cancellation by the applicant.
- No-show by the applicant.
- Consequential losses or legal liabilities.
- Bulk applications.
- Cybersecurity issues.
- Government bans or restrictions.
- Law and order situations.
- Supplier’s change in cancellation policy.
- Disputed applications or cancellations.
- Bankruptcy of any related service provider.
- Restraint, arrest, detention, or summons of the applicant.
- Ionizing radiation or nuclear events.
- Late reporting of claims.
- Acts of terrorism, war, civil unrest, or rebellion.
General:
- The user agreement, terms of service, and privacy policy of YBT shall apply.
- Travel agents booking on behalf of their customers are not eligible.
- YBT reserves the right to alter, modify, replace, or withdraw this policy at any time without prior notice or liability.
- YBT retains sole authority for the interpretation of these terms.
- Any misuse or abuse of this policy will result in denial of claims or cancellation of policy benefits.
- Please reach out to visa@yellowboxtravels.com for any queries, complaints or other issues.
- Disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharastra, India.
Visa Process – For Tourists
E-VISA
Start your Visa Application
Fill your travel details
Documents to Email as attachment
- First and last page of the passport
- Photo with white background
- Onward and Return Flight Ticket
- Accommodation Voucher (if staying at a hotel)
- Ejari certificate and Emirates ID (if staying with friends/family)
Pay Online
After you have emailed us your documents we will review them. After successful review of documents provided, we will advise you to make the payment online. Application for e-visa will be submitted on government portal only after payment is done. Our visa consultant will remain in touch and will reach out, if required.
Application Submission to Immigration
Applications with travel dates beyond 30 days are submitted closer to the travel date, as per the UAE immigration norms.
Get Visa Decision in 4 Working Days
You will receive your e-visa through email sent by us using email id visa@yellowboxtravels.com. Do not trust any other emails except the one mentioned above. We will email your e-visa on the provided email once received.
Important Information
Stay with Family or Friends
Applicants must provide a copy of the host’s Ejari certificate (tenancy contract) and Emirates ID as proof of accommodation.
Name on Passport
The passport should have the applicant’s first & last names. Passports with just one name will not be accepted for processing of tourist visas or visa-on-arrival.
Visa Overstay Fine
Visitors who stay in the UAE even after their visa validity date ends will have to pay a fine of AED 50 per day. This amount can change without advance notice.
ECR Passport Requirement
Applicants with Emigration Check Required Stamp on their passports must apply for “OK to Board” before travel. It takes 72 hours for airlines to complete “OK to Board” formalities.
Process for Minors Travelling
It is recommended that minors must be accompanied by their parents or a legal guardian. It is mandatory for minors to travel with the parent with whom his/her visa application has been processed.
Child Travel Consent
If travelling with just one parent, we recommend that minors carry a No Objection Certificate from the non-travelling parent (from both parents, if travelling with a legal guardian). The final decision to allow a minor to enter the country without a parent or legal guardian lies solely with the UAE Immigration Authorities.
Visa-on-arrival Validity
Indian passport holders are eligible for a single-entry visa-on-arrival with a validity of 14 days if they have a Visa/Green Card for USA or a Visa/Residence permit for the UK/EU (these visas must be valid for minimum 6 months).
e-Visa Extension
A UAE e-Visa can be extended twice without leaving the country. It must be applied at least 5 days before the current visa’s validity ends. The extension granted will be for the same duration as your current visa.
Child Brith Certificate
In the case of a child booking, a birth certificate might be required.
Visa Price
Prices can vary based on the type of visa and whether the applicant is an adult or a child.
Passport Validity
The passport must be valid for at least six months from the date of return to India.
Visa Overstay Fine & Ban
Visitors who stay in the UAE even after their visa validity date ends will have to pay a fine of AED 50 per day (subject to change). Visitors overstaying for over 5 days will be deported, blacklisted for work visas, and be given a lifetime-ban from UAE.
Visa Reapplication Rule
If an applicant has recently visited UAE, they must apply for a new visa only after a minimum of 30 days have passed since they exited UAE. Applications submitted within 30 days will be rejected and no refund will be issued.
Accommodation Proof
Hotel booking vouchers or accommodation proof must explicitly list the name of all travellers, including children if any.
Return Flight Tickets
The dates on the flight tickets shared with the visa application must align with your date of entry and exit from the UAE, as per your official travel plans. If your return and onward flight tickets are in separate documents, please merge them into a single file before uploading.
Additional Documents
YBT visa consultant will contact you in case any additional documents are required
Frequently Asked Questions
What is the processing time for UAE visa?
UAE visa usually takes 3-5 working days to process once you submit your application and required documents.
What happens if my travel dates change after getting an e-Visa?
e-Visas are valid for 60 days from their date of issue. If your new travel dates fall after these 60 days, then you must apply for a new e-Visa.
Can I extend my UAE e-Visa?
A UAE e-Visa can be extended twice without leaving the country. It must be applied at least 5 days before the current visa’s validity ends. The extension will be for a maximum of 30 days. For example, if you have a 30-day visa, the extension will be for a maximum of 30 days. A 60 days visa will be extended for a maximum of 30 days. These rules are made by government and may change without prior information to us. Visa extensions are subject to approval by the Immigration Authorities. YBT bears no responsibilities for extension of e-Visa.
Will I get a refund if I cancel my visa?
If the application is not submitted to embassy and cancellation is done, we will only refund visa embassy fee.
Who Needs a UAE Transit Visa?
You will need a transit visa (non-extendable) under the following conditions:
You are transiting through any of UAE’s airports and your layover exceeds 8 hours.
The transit visa cannot exceed 96 hours from the time of arrival.
What is OK to Board?
OK to Board is required by certain airlines if your passport has an Emigration Check Required stamp. You need to apply for OK to Board around 72 hours before your flight boarding time. Since this is a requirement from the airlines, it is connected to your PNR, and the processing time is different for each airline.
Is the OK to Board fee included in the visa application fee?
This fee is not included in the visa application fees. OK to be board has to be done by the applicant and pay the required fee separately to airline. YBT can not help with or without an additional cost.
Which destinations can I visit with the UAE visa?
The UAE visa grants entry to all the 7 emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al-Quwain, Fujairah, and Ras Al Khaimah.
Why is the Ejari document required for a UAE visa invitation?
The Ejari document serves as proof of a valid rental contract, confirming that the sponsor has a legal residence in the UAE that meets the requirements for hosting a guest.
Why is the Emirates ID required by invitee?
The Emirates ID is needed to verify the identity and legal status of the person inviting you to stay in the UAE.
Visa Approval Guarantee – 100% Refund If Rejected
Apply for your UAE visa with absolute confidence. At Yellowbox Travels, we offer a “Visa Approved or Your Money Back” assurance, making your application completely risk-free. If your UAE e-Visa application is formally rejected by immigration authorities, we will refund your visa fee and our service fee, subject to our policy terms and conditions.
This offer does not apply to cancellations, processing delays, or rejections due to misinformation, fraud, or non-compliance with immigration rules.
Visa Rejection Refund Policy
Eligibility & Claim Requirements
- The refund guarantee is valid only for UAE e-Visa applications made through Yellowbox Travels (YBT), and only if the rejection is directly issued by the UAE immigration authorities.
- Refunds are limited to:
- Government visa fees
- Yellowbox Travels’ processing charges
(No other travel-related costs such as flights, accommodation, or insurance are covered.)
- Refunds are subject to submission of valid, dated rejection documents within 72 hours of receipt.
- Rejection letters dated after the travel date or claims made post-departure are not valid.
- Refunds are only processed for applicants whose visas are rejected. Group applications will be treated individually.
- Refunds are typically processed within 7 working days of successful claim submission.
- This policy is applicable only for e-Visas, not for transit visas or other categories.
Exclusions
No refund shall be applicable under the following circumstances:
- Delays in visa processing or decision by immigration
- Trip cancellations initiated by the applicant
- Failure to provide required documents or inaccurate documentation
- Airline or tour cancellations due to external events (weather, strikes, etc.)
- Rejections based on previous immigration violations or bans
- Visa rejections resulting from:
- Criminal history
- Incomplete or fraudulent documents
- Submission of applications within 30 days of last UAE visit
- Passport with a single name (as per UAE visa rules)
- Force Majeure events such as:
- Political unrest
- War or terrorism
- Acts of God (natural disasters)
- Failure to submit documents within the stipulated time
- Use of discount codes, promotional rates, or third-party bookings
All claims will be verified and evaluated on a case-by-case basis.
Legal Disclaimer & General Conditions
- This policy is governed by the Consumer Protection Act, 2019, and applicable Indian contract laws.
- Yellowbox Travels reserves the right to verify, deny, or amend the policy based on misuse or fraudulent activity.
- The final decision on claim approval lies solely with Yellowbox Travels, subject to documentation review.
- This service is not an insurance product. It is a goodwill guarantee of refund in case of specific visa rejections.
- All refunds, if approved, are processed back to the original mode of payment.
- The terms of service, privacy policy, and user agreement of Yellowbox Travels apply to all users.
- Legal jurisdiction for any disputes or claims arising under this policy shall be exclusively with the courts in Mumbai, Maharashtra, India.
For questions or claims: visa@yellowboxtravels.com
